Before you email, check the FAQ — most questions are answered there.
Contact routing
| For | Response target | |
|---|---|---|
| Safety concerns — roast content, safeword issues, buddy misconduct | safety@chillcore.app | 24 hours |
| Privacy + data requests — GDPR/CCPA rights, data export, account deletion | privacy@chillcore.app | 30 days (regulatory), aim for 7 |
| Billing + refunds | support@chillcore.app | 48 business hours |
| Bug reports + technical issues | support@chillcore.app | 48 business hours |
| Press + partnerships | press@chillcore.app | Best-effort, we're small |
| General questions | support@chillcore.app | 48 business hours |
No phone support. We're bootstrapped and email is what we can staff consistently.
Anonymous safety reports
Don't want to write from your personal address? Send safety reports from any address you like to safety@chillcore.app — anonymous reports are accepted. If you want us to investigate a specific account, include the account email in the message.
Our web contact form switches on with the app launch. Until then, email reaches the same inboxes — and nothing here uses tracking pixels.
What we need from you
To resolve issues faster, include:
- Account email (if the issue is account-specific)
- Device + browser (e.g. "iPhone 14, Safari 17.1" or "MacBook Air M2, Brave 1.60")
- Screenshot (if the issue is visual)
- Steps to reproduce (what did you do, what happened, what did you expect)
- Roast content (if this is a safety report — copy/paste the exact message)
- Time and date (if there was a specific event)
Response SLAs
- Safety concerns: 24-hour target. We staff safety@chillcore.app 7 days/week for this. If a safety report indicates active harm, contact real emergency services first (see /safety).
- Privacy requests: 30-day regulatory maximum for GDPR/CCPA. We aim for 7 business days.
- Billing: 48 business hours. Refund requests handled per /legal/refunds.
- Bug reports: 48 business hours acknowledgement. Fix timeline varies.
- Feature requests: best-effort acknowledgement. We read them all but can't build them all.
- Press: best-effort. We're small — please be patient.
What we can't help with
- Therapy or mental health advice. We are not clinicians. See /safety for real resources.
- Task advice. Chillcore holds you accountable to the task; the task itself is your work. We won't tell you how to file your taxes or write your presentation.
- Buddy disputes. If your accountability buddy has broken your trust outside the app, that's between you and them. We can help revoke their access on the app side — see /legal/buddy-consent for the process.
- Refunds for full active use. We offer goodwill refunds for first-time buyers who haven't substantially used the product. If you've been Pro for 6 months, we generally can't refund back to zero. See /legal/refunds.
Escalation
If you feel a support response was inadequate:
- Reply to the same thread first — most escalations are misunderstandings.
- If unresolved after 7 days: email founders@chillcore.app with the original ticket.
- If still unresolved and it's a privacy/regulatory issue: EU users can contact their Data Protection Authority; US users can contact their state Attorney General's consumer protection division.
Business hours
We are bootstrapped, small, and based in Latvia (EET timezone).
- Support hours: Monday-Friday, 9:00-18:00 EET
- Safety monitoring: 7 days/week (24h target response)
- Weekend/holiday support: best-effort for safety only
If you email outside business hours, we'll respond during the next business window. Auto-reply confirms receipt.
Related
- FAQ — every objection answered
- Safety policy
- Privacy Policy — data rights + GDPR/CCPA
- Terms of Service
- Refund Policy
- Community Guidelines
Not urgent? Try the FAQ first — it answers 90% of what comes in.
Urgent safety issue? Email safety@chillcore.app — 24-hour target response.
In actual crisis? Close this page and see /safety for real resources.