Safety

Safety

Chillcore is entertainment with a productivity outcome. It is not therapy. It is not a crisis service. It is not a doctor.

If you're in crisis, close this page and call a real service. Numbers below.

The safety line

Chillcore roasts what you did — the dodging, the "tomorrow for sure," the 12th snooze.

It never touches who you are. No body, no intelligence, no mental health, no protected characteristic. If a roast ever crosses that line, report it — it's a bug, not a feature.

Rule, verbatim from our Community Guidelines: "Insult behavior, never identity."

The safeword — "stop"

Say "stop" (voice). Tap the Save button (in-app). Reply STOP to any notification.

Chillcore drops to Coach mode instantly. Zero confirmation dialog. Zero shame. 24-hour cooldown before intensity can return.

The safeword works on every surface: in-app text, push notifications, voice notifications (when they ship), buddy-thread replies, lock screen swipe-actions. Case-insensitive. Matches alone or in a sentence.

If you use the safeword often — our safety system may automatically pause Demon for 90 days. That's not a punishment. It's Chillcore recognizing that Demon is not the right tier for you right now. You can still use Coach and Drill Sergeant.

The crisis off-ramp

Chillcore has a behavior-triggered (not keyword-triggered) crisis detection system.

What triggers it: - Long stretches of silence combined with repeated rage-quits - Interaction patterns consistent with real distress (documented, not guessed) - Explicit user-signaled distress signals

What it does: 1. Roast persona is killed immediately. 2. App drops to a supportive plain mode — no personality, no roasts, no gamification. 3. Real resources surface — localized to your country, verified quarterly. 4. Buddy notification is paused (we don't ping your buddy that you're in crisis). 5. Re-arming the persona requires re-clearing gates + 72-hour cooldown.

What it will never do: - Simulate therapy or crisis counseling. - Say "we care about you" or "we're here for you." That's not our job — we point you to who does that. - Persist past the safeword under any circumstance. - Store crisis-flag data for advertising or analytics that touches your identity.

Real help — where to go if you're in crisis

These are verified quarterly. Please cross-check before relying on them, especially in an emergency.

United States

  • 988 Suicide & Crisis Lifeline — call or text 988. 24/7. Free.
  • Crisis Text Line — text HOME to 741741. 24/7.
  • SAMHSA National Helpline — 1-800-662-4357. Substance abuse + mental health, 24/7, free.
  • The Trevor Project — 1-866-488-7386 (LGBTQ+ youth crisis, 24/7).

United Kingdom

  • Samaritans — 116 123. 24/7. Free.
  • NHS 111 — dial 111, select option 2 for mental health.
  • Shout — text SHOUT to 85258. 24/7. Free.

European Union

  • 112 — general emergency, works everywhere in EU.
  • 116 123 — Emotional Support Helpline (available in most EU countries).
  • 116 111 — Child helpline (all EU countries).

Latvia

  • Skalbes — 67222922. 24/7 emotional support.
  • Palīdzības tālrunis — 67222922.
  • 112 — emergency services.

Ireland

  • Samaritans Ireland — 116 123.
  • Pieta House — 1800 247 247 (suicide + self-harm crisis).

Australia

  • Lifeline — 13 11 14. 24/7.
  • Beyond Blue — 1300 224 636.
  • 13YARN — 13 92 76 (Aboriginal + Torres Strait Islander crisis support).

Canada

  • Talk Suicide Canada — 1-833-456-4566. 24/7.
  • Kids Help Phone — 1-800-668-6868 (under 20).

Rest of world

If you're outside a listed country: dial your local emergency number (110/112/999/911/000) and ask for mental health support, or use findahelpline.com to find a local service.

Chillcore is not

  • A therapist.
  • A crisis line.
  • A doctor.
  • A financial advisor.
  • A friend (except your buddy, who chose to be here).

If you need any of the above, we'll gladly point you elsewhere. That's what this page is for.

Levels + safety gates

  • Coach — no age gate. No profanity. Safeword available. Use anywhere.
  • Drill Sergeant — 13+ recommended. Sarcasm, no profanity. Safeword available.
  • Demon — 18+ only. 3 mandatory gates every activation (18+ attestation, screener quiz, armed adult buddy). Safeword drops to Coach instantly. Auto-downgrades if buddy revokes.

If the screener quiz routes you to Coach or Drill Sergeant when you tried to activate Demon, that's the system working. Answer honestly.

What Chillcore never does

  • Sends anything to a buddy before they've explicitly Accepted the pairing.
  • Uses biometric analysis on your video confessions, proof-of-done photos, or voice input. The camera is a mirror, not a scanner.
  • Persists past the safeword.
  • Stores video confessions longer than the retention window disclosed in /legal/privacy (currently 6-12 months, being finalized with counsel).
  • Runs advertising or shares your data with advertisers.
  • Simulates mental health support or claims therapeutic benefit.

If Chillcore hurt you

If any roast, notification, or interaction felt like it crossed our safety line:

  1. Use the safeword immediately. Coach mode is one word away.
  2. Screenshot the message if you can.
  3. Email safety@chillcore.app with the screenshot and context. We aim to respond within 24 hours for safety reports.

We investigate every safety report seriously. If a Demon roast attacked identity instead of behavior, if a Drill Sergeant sarcasm reference tripped a protected characteristic, if a buddy notification fired without proper consent — these are bugs, and we fix them.

Content filters (behind the scenes)

Every roast generated by Chillcore's LLM passes through a safety filter before it reaches you. The filter blocks:

  • Self-harm content
  • Eating-restriction content
  • Direct crisis-triggering wording
  • Identity attacks (body, intelligence, mental health, protected classes)
  • Content targeting your buddy or any named third party
  • Anything Apple or Google would auto-reject in a store review

If a generated message fails the filter, it's replaced with a milder version or dropped entirely. The filter runs pre-send — you never see filtered content.

Reporting safety issues

Or contact us anonymously through the form — no account required.

Frequently asked questions

What if Chillcore misses a crisis signal?

It probably will sometimes. Our behavior-triggered detection is not clinical-grade — it's a safety net, not a therapist. If you're in crisis, contact a real service using the numbers above. Don't rely on the app to notice.

Will the safeword report me to my buddy?

No. Using the safeword is between you and Chillcore. Buddies are notified about task-level events (completion, quit, escalation), never about safeword usage.

Can I turn off crisis detection?

No — it's a floor, not a feature. Even if you disable behavior signals for analytics (which you can, /legal/privacy), the safety-only signals that trigger the crisis off-ramp remain active. This is the one thing we won't let you opt out of.

What if I need to reach a human at Chillcore?

Email safety@chillcore.app for safety concerns (24h target response) or support@chillcore.app for general (48h target response). We don't have phone support — the app is bootstrapped and email is what we can staff consistently.

Is the crisis resource list actually verified?

Yes, quarterly. If a number is out of date or wrong when you use it, please email us — we correct within 24 hours. The list is also cross-referenced against findahelpline.com's database on each verification.

If you're in crisis right now, close this page and call one of the numbers above. Chillcore will still be here when you're safe.

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